How do I make a purchase?

Shopping at RELYQUIA is simple. If you know what you are looking for, use the COLLECTION, 2014, SHOES and ACCESSORIES buttons. Once you have found an item, click on it, select your size and colour, and then use the 'ADD TO CART’' button on the right. Review the items in your shopping bag by selecting the 'Check Out section' link at the top of the page. You can add products to your Shopping-cart. Or use the 'DELETE’ button to delete items from your shopping bag. Click on 'PROCEED TO PURCHASE' to complete your order.

Do I need to set up an account to place an order?

Register with us and you will be able to enjoy the following benefits through your RELYQUIA account:

- Track your orders and review past purchases

- Request your return or exchange directly from your account

- Gain access to your Wish List and Recommendations

- Be notified when new stock arrives

- Save your address and card details for faster shopping

- Manage your account details, order history and email preferences and see order status.

I've forgotten my password, what I should do?

If you have forgotten your password, change it here or follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.

Which size should I choose?

All products are sold by the international sizing scheme used by RELYQUIA. In addition, our customer care team can answer all your questions on sizing and fit - simply email customercare@relyquia.com for advice.

How do I know if an item is in stock?

All items are in stock unless "Out of Stock" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, add it to your Wish List to save and view at any time and be notified when it is back in stock. You can also register interest for items previewed in our editorial features, and will receive email notification when they arrive in stock.

What payment methods does RELYQUIA accept?

We accept Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards (per Paypal). Payment is only debited from your card at time of dispatch.

Is it safe to use my credit card online at RELYQUIA?

At RELYQUIA, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Relyquia.

Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

How do I remove saved credit card details?

There are two ways to remove previously saved credit card details:

1. Edit or add a new shipping or billing address

2. During your next purchase, simply unselect the option "remember my payment details" on the payment page.

Which countries does RELYQUIA ship to?

RELYQUIA  ships to several countries worldwide, as listed below:

Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Barbados, Belgium, Benin, Belize, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Bostwana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Cook Islands, Colombia, Comoros, Costa Rica, Croatia, Cyprus, Czeh Republic, Democratic Republic of Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Faroe Islands, French Guiana, Fiji, Finland, France, French Polynesia, Gabon Republic, Gambia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Gyuana, Honduras, Hong Kong, Hungary, Iceland, Ireland, Italy, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Maldives, Mali, Malaysia, Martinique, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Nicaragua, Niger, Oman, Panama, Palau, Papua New Guinea, Peru, Phillippines, Poland, Portugal, Qatar, Republic of Congo, Reunion, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Suriname, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos, Uganda, United Arab Emirates, United Kingdom, United States, Ukraine, Uruguay, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia

Does RELYQUIA ship to post office boxes or feight fowarding addresses?

Please note that we are unable to deliver to Post Office boxes, apart from in the following countries: Bahrain, Jordan, Kuwait, Qatar, Saudi Arabia,  the United Arab Emirates, and some African Countries.

Why are shipping restrictions applied to some items?

Due to international trading agreements and regulations, RELYQUIA  is obliged to adhere to particular shipping restrictions. As a result, we are unable to dispatch  items made of exotic skins outside of the EU.

How do I know if a product is restricted?

If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU.

Does RELYQUIA ship to multiple addresses?

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact the customercare@relyquiashoes.com for assistance.

How soon can I get my order and how much will it cost?

For information on delivery and shipping charges to your destination, view our shipping information.

What packaging will my order by shipped in?

To each single pair of RELYQUIA shoes delivered in the finishing line, there is a carefully crafted wooden special box with smooth varnish finishing customized with your name. Please be aware that RELYQUIA SEARCH SNEAKER, SYN EYEWEAR COLLECTION, WHY and YELLOW products doesn't include this packaging.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from RELYQUIA to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

Can I change my shipping address after my order has been dispatched?

We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Can I add items to an existing order?

It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

How will I know you received my order and when will be payment deducted?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch.

Can I track my order?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'.

Where is my order?

We aim to dispatch all orders within 20 days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, RELYQUIA is not responsible for any delays caused by destination customs clearance processes. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders.

How do I return or exchange an item?

Once you pretend to return your purchase you have two options:

First you can return it right away when you receive it, if you don't intend to have it. You will need to fill the form that comes in the box, revealing your reasons. Please leave your package open until the driver has checked the contents. Sign the returns pro forma invoice that you received with your order (and fill in the DHL/TNT air waybill if applicable). Please notice that you only have 14 working days to return your purchase, after you receive it, so if you don't return at the delivery moment, you'll have to fill these online form, so we can schedule a new colect. There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item, but if you are based outside the EU you will need to pay taxes and duties on this. Returns can be collected from your home, work or alternative address. In both cases you will be notified by email once your return has been received and processed. The items must be returned from the same country to which they were delivered. This ensures that your return is covered by our free returns policy and reaches us promptly. For more information, please contact customercare@relyquiashoes.com.

Do you offer a repairs service?

We offer a complimentary repairs service up to a year from the date of purchase. For further information please send us an email to customercare@relyquiashoes.com

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register at RELYQUIA, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that RELYQUIA, may use your contact details to inform you of the latest arrivals as well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences. For further detail, read our Privacy and Cookies Policy.

What are cookies? Should I be worried about them?

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. Registered customers who have cookies enabled will be automatically recognised when they visit RELYQUIA. Your name will appear in a welcome message at the top left hand corner of the website. You will be able to access your Wish List and then add or move items, register interest for items not yet in stock or request item updates without signing in to your account. When you proceed to purchase your name will show in the email address field. However, you will still be prompted to enter your password and review your shipping and payment details before completing your order. Please note that registered customers will be recognised for 14 days. After this time, users will be prompted to sign back in to their account.

Will I be notified of an item's status?

Messages such as 'low stock' and 'on sale' will keep you informed whether something is about to sell out or is reduced. You will also be able to see if you already have an item.

Need more help?

Speak to RELYQUIA trough our Skipe account for further advice on how to get the most out of your WishList, send us an email to customercare@relyquiashoes.com 24 hours a day, seven days a week.