Shipping Terms and Costs

Shipping Options

Costs

Portugal

Free Shipping, VAT included on final price

Europe Union

Free Shipping

Europe

Free Shipping, For countries outside of the European Union prices include VAT and do not include import duties, which must be paid upon delivery.

Other Countries

Shipment fee depends on the destination zone. Please analyse Countries DDU list. - Orders exceeding 900 Euro are FREE OF SHIPPING CHARGES.

Countries DDU list 

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as PT VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order:

Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Anguilla, Argentina, Armenia,Aruba,Australia,Azerbaijan,Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina,Botswana,Brunei,Brazil, Burma (Myanmar), Burkina Faso, Burundi, Caiman Islands, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Republic of the Congo, Cook Islands, Costa Rica, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faraoe Islands, Fiji, French Guyana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadaloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Iceland, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan,Kazakhstan, Kenya, Kiribati,Republic of  Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mongolia, Monserrat, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norway, Norfolk Island, Northern Mariana Islands, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines , Puerto Rico, Qatar, Reunion Island, Russia Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, Sri Lanka, Sudan, Suriname, Swaziland, Switzerland, Taiwan (CHINA), Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia,Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands  (British) , Virgin Islands (U.S.), Wallis and Futuna, Yemen, Zambia, Zimbabwe.

International Orders Time


Orders are shipped from Relyquia, Portugal - Monday – Friday from 9:00 a.m.– 13:00 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.

1. Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. Please provide a contact number so the delivery partner can deliver your order properly.

2. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

3. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.

4. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

Special warnings

-  All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address. 

- All orders to Ucraine are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

- Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF) in order to clear customs.To speed up the process and avoid any possible delays, please have this information available when our shipping partner, TNT contacts you.


Insurance

RELYQUIA insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by RELYQUIA and transfer of responsibility in the same way.


Taxes

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. PT VAT will be applied to orders dispatched within Portugal, including the local VAT to Madeira and Azores. Please note taxes and duties are not applicable for Australian orders under 1000 AUD.